Privacy Policy

We respect your privacy and are dedicated to maintaining the confidentiality and security of your Personal Information. This Policy outlines our practices regarding data collection, usage, and sharing, as well as your rights concerning your Personal Information.

In this Policy, “Personal Information” means information or an information set that identifies or could be used to identify an individual directly or indirectly.

We collect Personal Information that identifies or could be used to identify you directly or indirectly. This includes contact details such as your name, email address, phone number, and company name. When you create an account, we collect account credentials like your username and password to manage your access to the Service. Billing information, including credit card details and billing addresses, is collected to process transactions securely.
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We may also retain the contents of any messages or inquiries you send to us, along with any additional information you choose to provide when you upload or post content to the Service (“User Content”). Technical information is collected automatically when you interact with our Service, such as your IP address, browser type, operating system, and details about how you use the Service, including pages viewed and features used. This helps us understand your preferences and improve your experience.
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Cookies and similar tracking technologies are used to enhance your experience, remember your preferences, and understand how you interact with our Service. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of the Service.

We use the information we collect to provide, maintain, and improve the Service. Your Personal Information enables us to set up and manage your account, process payments, and deliver the functionalities you have requested. We use your contact information to communicate with you about administrative matters such as updates, security alerts, and support messages. If you opt in, we may send you promotional communications about new features or services; you can opt out of these communications at any time.
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Your information helps us enhance the security of the Service by monitoring for fraudulent or suspicious activities and enforcing our terms and policies. Technical information and usage data are analyzed to understand how the Service is used, allowing us to improve performance, develop new features, and tailor the Service to better meet your needs.
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We may use anonymized or aggregated data that does not identify you personally for research, analytics, and marketing purposes. This helps us understand trends and user preferences to enhance the overall experience.

We value your privacy and do not sell, rent, or loan your Personal Information to third parties without your consent. We may share your information with trusted third-party service providers who assist us in operating the Service. These providers perform functions such as payment processing, data analysis, hosting, customer support, and integrating APIs necessary for our AI automation solutions. They have access to your Personal Information only to perform specific tasks on our behalf and are obligated to maintain its confidentiality and security.
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We may disclose your information if required to do so by law or in response to valid requests by public authorities. This includes complying with legal obligations, protecting our rights and property, preventing fraud, and ensuring the safety of our users and the public. In the event of a merger, acquisition, or sale of assets, your Personal Information may be transferred as part of the transaction, and we will notify you of any such change.
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With your explicit consent, we may share your information for purposes not covered by this Policy. We will provide you with clear options and obtain your agreement before proceeding.

To provide our AI automation and customer service solutions, we may require access to certain APIs and third-party services. When you link these services to your account, we collect API keys or access tokens necessary to integrate and deliver the functionalities you have authorized. We handle these credentials with utmost care, storing them securely using industry-standard encryption methods and strict access controls.
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We access and process data from linked third-party services only as necessary to deliver the Service you have requested. This data is handled in accordance with this Privacy Policy, and we do not use it for any unauthorized purposes. We are committed to maintaining the confidentiality and integrity of any data accessed through APIs and ensure it is used solely for the intended functionalities.

We implement reasonable administrative, technical, and physical security measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. Data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology. Access to Personal Information is restricted to authorized personnel who need it to perform their job functions and are bound by confidentiality obligations.
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We regularly review and update our security practices to enhance the protection of your information. Despite our efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices.

Depending on your jurisdiction, you may have certain rights regarding your Personal Information. These may include the right to access the information we hold about you, request corrections to inaccurate or incomplete data, and request the deletion of your Personal Information under certain conditions. You may also have the right to restrict or object to the processing of your data and to request a copy in a structured, machine-readable format.
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To exercise these rights, please contact us at tech@lovelyflows.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. Please note that we may need to verify your identity before fulfilling certain requests and that some rights may be subject to legal limitations.

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining information to comply with legal obligations, resolve disputes, and enforce our agreements. When your Personal Information is no longer needed, we will securely delete or anonymize it.

Our Service may contain links to external websites or services that are not operated by us. We have no control over the content, privacy policies, or practices of these third-party sites and assume no responsibility for them. We encourage you to review the privacy policies of any external sites you visit to understand how they collect and use your information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Policy on this page and updating the “Effective Date” at the top. We may also notify you through other means, such as email or a notice on our website. Your continued use of the Service after any changes to this Policy constitutes your acceptance of the updated terms.

We implement reasonable administrative, technical, and physical security measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. Data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology. Access to Personal Information is restricted to authorized personnel who need it to perform their job functions and are bound by confidentiality obligations.
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We regularly review and update our security practices to enhance the protection of your information. Despite our efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices.

If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us at tech@lovelyflows.com.

By using our Service, you acknowledge that you have read and understand this Privacy Policy and agree to be bound by its terms.